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Dili-Oecusse Unified Booking & Coordination Hub (Physical + Service Hybrid)

A dedicated booking office with staff in both Dili and Oecusse that consolidates all ferry, speedboat, and charter schedules into a single, real-time manifest system. Travelers book one ticket through a single counter (physical or phone-based); the hub coordinates pickups, confirms capacity across providers, manages waitlists, and guarantees seat availability or arranges backup transport. Revenue comes from per-booking commissions and coordination fees paid by transport operators seeking guaranteed passenger flow.

SERVICE

15 weeks • 70% confidence

Value Proposition

Eliminates the current friction of checking 5+ providers separately, waiting in uncertainty, or overpaying for private charters. Operators gain predictable passenger volumes and reduced empty-seat losses. Travelers get one booking, one confirmation, guaranteed seat or free reroute.

Target Audience

Regular travelers (business, healthcare, family visits), NGO workers, government officials, and transport operators (ferries, speedboats, charter services) currently losing revenue to fragmentation and no-shows.

Key Features

  • Physical booking counters in Dili port and Oecusse town center staffed 6am–6pm daily
  • Real-time manifest system (spreadsheet-based initially, synced across offices via phone/messaging)
  • Consolidated schedule showing all ferries, speedboats, charters with actual departure times and capacity
  • And more, with full implementation detail...

Tech Stack

Google Sheets or Airtable (manifest, schedules, bookings) WhatsApp, SMS, basic phone line (communication) Simple receipt printer Basic CRM or spreadsheet for passenger feedback
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Original Problem

Lack of reliable transportation options between Dili and Oecusse in Timor-Leste

Travelers and residents need to move between Dili (capital) and Oecusse (exclave) but face severe transportation gaps with limited ferry schedules, unreliable connections, and no clear booking information. Current solutions are fragmented across multiple providers with poor coordination, leaving people stranded or forced to take expensive, time-consuming alternatives.

Score: 47.7%

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