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Medicaid Transition Staffing & Navigation Service

A specialized staffing service that deploys trained Medicaid navigators and patient advocates directly into community health centers, hospitals, and safety-net clinics to identify patients losing coverage, help them understand options (marketplace, state programs, cost-sharing assistance, charity care), and enroll them in the most affordable alternative or connect them to uncompensated care pathways. The service operates on a per-clinic contract model, not per-patient, removing the perverse incentive to minimize enrollments.

SERVICE

50 weeks • 70% confidence

Value Proposition

Clinics retain patient relationships and avoid bad debt/charity care write-offs; navigators reduce no-shows and emergency department utilization by ensuring continuity; unlike national 211 hotlines or marketplace navigators (who are overloaded and often don't understand local clinic workflows), this service is embedded in the clinic's existing patient touchpoints and accountable to clinic outcomes, not enrollment metrics.

Target Audience

Federally Qualified Health Centers (FQHCs), safety-net hospital systems, and community clinics serving low-income populations in high-churn Medicaid states (e.g., Texas, Florida, Georgia, Missouri post-unwinding)

Key Features

  • Real-time Medicaid churn alerts integrated into clinic EHR (flagging patients 30 days pre-disenrollment)
  • Trained navigators conduct 20-30 min in-person counseling sessions during routine clinic visits using a decision tree (income verification → state-specific programs → marketplace plans → charity care enrollment)
  • Direct enrollment capability for state programs and charity care applications (not marketplace—that requires separate licensed broker)
  • And more, with full implementation detail...

Tech Stack

EHR API integration (HL7/FHIR) for patient flag automation HIPAA-compliant patient communication platform (Twilio, Salsa Labs, or custom SMS/email) State Medicaid & marketplace eligibility databases (public APIs where available; manual lookups for gaps) Outcome tracking dashboard (Tableau, Metabase, or custom)
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Original Problem

Low-income individuals losing Medicaid coverage and cannot afford alternative health insurance

As federal Medicaid enhancements expire and work requirements take effect, millions of low-income Americans are losing health coverage they relied on, with no affordable alternative on the exchanges. Current solutions like ACA marketplace plans remain unaffordable even with subsidies for this population, leaving them uninsured and vulnerable to medical bankruptcy. The gap between Medicaid loss and marketplace affordability creates a coverage crisis with no viable path to insurance.

Score: 50.5%

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