Government agencies struggle to manage fragmented IT infrastructure and technical support across multiple military programs and systems

Large government agencies like the Department of Defense and Army National Guard face critical challenges coordinating performance-based IT technical support across dozens of interconnected programs, applications, and infrastructure projects. Current solutions fail to provide unified visibility, coordination, and accountability across Reserve Component Automation Systems, Distance Learning Projects, and Information Management Systems, forcing agencies to award massive contracts ($400M+) to external vendors just to manage basic technical support and infrastructure sustainment.