Headquarters employees face unfair compensation restructuring while field workers are excluded from performance-based pay increases

Large logistics and delivery companies like S.F. Express are implementing performance-based compensation changes (moving 15% of cash salary into performance metrics) but only applying these changes to headquarters staff, creating perceived inequity and resentment among field workers who generate the company's revenue. Field employees feel punished and demotivated because they're excluded from potential earnings increases while bearing the operational burden, and HR departments struggle to justify and communicate these discriminatory pay policies without triggering mass turnover.