Government agencies struggle to modernize legacy administrative systems and transition from manual to intelligent automated processes

Chinese government departments are stuck with outdated single-window administrative systems that require manual processing, causing delays and inefficiency in public services. Current solutions fail to integrate AI-driven automation, leaving agencies unable to handle the volume of citizen requests quickly or intelligently. The transition from online-only (2.0) to truly intelligent automated systems (3.0) requires significant technical overhaul that most government IT departments lack expertise to execute.