Healthcare providers struggle to authenticate patient communications and prevent phishing without disrupting patient access

Health systems face a critical security gap where patients cannot reliably distinguish legitimate provider communications from sophisticated phishing scams impersonating portals like Epic MyChart, forcing providers to bear the burden of building trust through communication channels while managing the risk of credential theft and data breaches. Current solutions fail because they either rely on patient vigilance (which is ineffective against polished fakes) or implement friction-heavy authentication that reduces patient engagement with legitimate health portals.