Investors lose money and trust in AI-powered robo-advisor platforms due to lack of transparency and accountability

Retail investors in Taiwan are experiencing significant financial losses and emotional distress from SEN智投 (an AI investment platform), with no clear recourse or explanation for poor performance. Users feel deceived by algorithmic black-box decision-making and struggle to understand why their money disappeared, while existing investor protection mechanisms fail to address AI-driven investment failures. The lack of transparency in how AI makes investment decisions leaves victims without proper channels for compensation or accountability.