Small teams lack affordable, customizable helpdesk solutions that don't require vendor lock-in

Small businesses and indie developers struggle to find helpdesk software that is both cost-effective and doesn't trap them in expensive SaaS contracts with limited customization. Existing solutions like Zendesk and Intercom are prohibitively expensive for bootstrapped teams, while open-source alternatives require significant DevOps expertise to self-host and maintain. Teams need a helpdesk they can build, own, and control without massive infrastructure overhead.