Banks lack internal AI expertise and strategic direction, forcing dependency on vendor solutions

Banks are outsourcing their AI strategy decisions to external vendors rather than building internal capabilities, leaving them unable to evaluate vendor claims, customize solutions to their specific needs, or maintain strategic control over their AI roadmap. This creates vendor lock-in, misaligned implementations, and inability to pivot quickly when business needs change. Current solutions fail because banks don't have the in-house talent or frameworks to assess whether vendor recommendations actually serve their competitive interests.