Emergency Department patients face dangerous delays with no visibility into wait times or treatment progress

Patients arriving at emergency departments experience prolonged waits without knowing how long they'll wait, what their status is, or when they'll be seen, leading to frustration, health deterioration, and potential mortality risk. Hospital staff lack real-time capacity management tools to communicate wait times accurately or triage efficiently. Current systems fail to provide patients with transparent, actionable information about their position in queue and expected wait duration.