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Contextual Portal Overlay & Smart Guides

A lightweight JavaScript overlay that sits on top of health system portals (Epic MyChart, Cerner CareAware, Athena) and provides real-time, contextual guidance—highlighting the exact button to click, showing step-by-step animations, and offering one-click shortcuts for the 5 most common tasks (schedule appointment, view results, message provider, update insurance, refill prescription). The overlay learns which tasks patients struggle with most and auto-surfaces help at the moment of friction.

PLUGIN

25 weeks • 70% confidence

Value Proposition

Fixes broken portal UX without requiring the health system to rebuild their portal or hire support staff. Reduces support tickets by 40-60%, increases portal adoption by 25-35%, and improves patient satisfaction without any workflow changes. Installs in 2 hours, requires zero integration with EHR backend, and works across all patient devices (desktop, mobile, tablet). Health systems see ROI in 6-8 weeks.

Target Audience

Health system IT/digital strategy teams and patient engagement directors at systems with 50,000+ active portal users; initially targeting Epic MyChart users (largest installed base)

Key Features

  • One-click task shortcuts (e.g., 'Schedule Appointment' button that auto-navigates to correct section)
  • Step-by-step guided tours with animated arrows and tooltips for complex workflows
  • Heat map analytics showing where patients get stuck (which buttons are clicked most, where they abandon)
  • And more, with full implementation detail...

Tech Stack

JavaScript (vanilla or React) for overlay rendering Webpack for bundling and minification Segment or Mixpanel for analytics tracking AWS Lambda + DynamoDB for lightweight backend (user preferences, custom guides)
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Original Problem

Patients struggle to navigate complex health portal interfaces to schedule appointments and access medical records

Patients at regional health systems like Rochester Regional Health face friction when trying to use digital health portals (MyCare) to book appointments, view test results, and manage their healthcare online. Current portal designs are confusing and unintuitive, causing patients to abandon digital self-service and instead call the clinic directly, creating bottlenecks for both patients and administrative staff. People are actively searching for guides and tutorials just to accomplish basic tasks, indicating the existing UX is fundamentally broken.

Score: 18.4% • 1 demand signal